Find quick answers to our most common questions about wholesale orders, custom solutions, product specifications, and cooperative processes. We've compiled this guide to help you get the information you need efficiently. If your question is not addressed below, our dedicated account team is ready to assist you directly.
A: Yes. We provide full test reports for all material lines, including MSDS, GRS, PAH-free and REACH compliance documents. BSCI factory audit reports are also available upon request.
A: Yes. Our materials comply with REACH, SVHC standards, suitable for retail, salon and promotional channels.
A: Yes. We are an integrated manufacturer with our own production base in Ningbo, Zhejiang, adjacent to Ningbo and Shanghai export ports for efficient logistics.
A: Our annual output exceeds 10 million units across all hairbrush lines. Our core markets are Europe, with additional distribution in North America, Australia and South America.
A: Yes. We have an independent design team, and core models are protected by design patents. We release new product concepts monthly to support long-term partner updates.
A: Yes. Full OEM / ODM programs are available, including custom branding, colors, packaging and exclusive mold development, subject to corresponding MOQ requirements.
A: Yes, Pantone color matching is available for most product lines.
A: Yes. Custom tooling is fully supported. Molding fees typically range from USD 4,000 to 4,500, depending on design complexity.
A: Yes. We can curate product sets and design custom gift packaging to match your budget and promotional needs.
A: Yes. We can sign a non-disclosure agreement to protect your design and brand information.
A: The standard MOQ is 1,200 pieces per color per model. If you want to buy stocks, our MOQ is 50pcs per color. It's suitable for small trial orders.
A: Yes. Options include ordering under the NATUNI brand, combining multiple SKUs to reach the volume threshold, or accepting a minor unit price adjustment for smaller runs.
A: Stock samples are free (buyer covers shipping). Custom branded samples take 7-10 working days with a sampling fee, which is refundable upon placing a formal bulk order.
A: Standard payment term is 30% deposit, 70% balance before shipment. FOB Ningbo is our default trade term; CIF, DDP and other terms are available upon request.
A: Standard lead time is 25 working days after order details and pre-production samples are confirmed.
A: We implement 3-stage QC throughout production: incoming material inspection, in-process monitoring, and final full inspection before shipment, maintaining a 98%+ pass rate.
A: If a manufacturing defect is confirmed, we provide remake or proportional compensation solutions. For transport-related damage, we assist with carrier claims and follow-up support.
A: In addition to hairbrushes, we produce matching hair accessories including clips, hair ties and coloring tools to support one-stop sourcing.
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